At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love.
We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do, understand their motivations, figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations with your customers (make them your #1 priority).
That’s why we exist. We help companies set up those conversations, powering their discovery and embrace of user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Pinterest, Home Depot, and Spotify.
We’re a ~70 person, fully remote startup, with a goal to double in 2021.
*Due to data regulations, candidates must be based in the United States.
About Customer Success
We’re looking to bring on an entrepreneurial, analytical, and relationship obsessed Customer Success Manager. You’ll work with our Director of Customer Success to continue building systems that support our growing number of subscription customers (500 and counting). You’ll manage a segment of our post-close relationships from onboarding through to renewal hand-off.
As our subscription base and Customer Success team grows we’ll continue segmenting CS so that we’re always providing the best, and most efficient, client experience possible.
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Position: Customer Success Manager.