We’re TeeTurtle, a rapidly growing eCommerce/consumer products company that creates nerdy toys, games, apparel, and accessories. We are looking for a tenacious Customer Experience Operations Specialist to provide exceptional customer service through all written channels (Zendesk, social media, Kickstarter) while also identifying training opportunities, documentation needs, process improvements, and new programs that will ensure our customers have a consistently positive experience shopping with us.
The ideal candidate is passionate about customer experience, detail oriented, and process driven. While assisting customers through frontline support channels, they will be constantly working to identify process and tooling improvements needed to support our team. Their attention to detail and strong writing skills will enable them to have clear, thorough writing in their correspondences with customers and in the documentation they create for the Customer Experience team. The ideal candidate thrives in a fast-paced environment and knows how to balance getting the job done with maintaining a pleasant demeanor that is in-line with our brand’s tone and image.
Salary Range: $40-55k per year, depending on experience
What We Offer:
TeeTurtle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected status in accordance with applicable federal, state and local laws. TeeTurtle complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Position: Customer Experience Operations Specialist.