Barrel is an independent creative and digital marketing agency founded in 2006. We are a remote-first team with team members across the world and offices in New York City and Los Angeles. We partner with some of the world’s most loved brands to grow their direct-to-consumer (DTC) businesses. Clients include L’Oreal Paris, Well+Good, Kiehl’s, Hu, SmartyPants Vitamins, Gap, and Rowing Blazers.
We are known for our expertise in designing e-commerce experiences that delight customers while also driving results. We are looking for a thoughtful, creative, and fearless leader to take our impact to the next level with CRM.
We believe CRM is about more than segmenting audiences and growing email lists. We see CRM as an essential part of a brand’s ecosystem, strengthening relationships with customers through better understanding their needs and finding more effective ways to serve them.
The CRM team is responsible for driving customer acquisition, retention, personalization, and loyalty through the development of robust CRM programs, including analysis of website analytics and performance. The Director of CRM will lead this charge, defining and redefining process, inventing new services, all the while, mentoring and building a team to support this vision.
The CRM team is part of the Creative Marketing Services group. You will report to our CXO, Lucas Ballasy.
Barrel strives to create and maintain a great culture. Our Core Values (Collaboration, Community, Creativity, Candor) guide our actions and underpin the experience we create for our team, clients, and communities. For more on our Team Experience Framework, see: barrelny.com/careers
As a full-time member of the Barrel team, we offer the following benefits:
Most importantly, we work on projects that truly impact our clients’ businesses and attract team members who love to be challenged with tough problems and fast-paced work.
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Position: Director of CRM.