Customer Success Specialist

Hires remotely
Anywhere 🌎
Type
Full Time
Opening date
Closing date
27 Dec 2021
Views
451

Firstbase.io is hiring a tech-savvy Customer Success Specialist who possesses a strong drive for results. You should enjoy solving customer problems, contributing to improving our customer procsesses, and providing consistent support through the customer lifecycle.

What’s Firstbase.io?

We are a YC W21 and VC-backed tech startup dedicated to promoting business in the worldwide economy.

We help founders launch in the US from anywhere in the world and access the greatest startup ecosystem on the planet. We have helped launch over 5,000 businesses from more than 160 countries across a wide spectrum of industries.

Our team is distributed globally to better serve our diverse customer base. We believe in creating a level playing field and supporting global talent that’s on the rise.

Why you should join

Technology has eliminated borders for almost every industry. More businesses are engaging in global commerce from afar, particularly in the United States. Registering a business, setting it up for commerce, and accessing the banking system in the United States is not a simple feat, especially for international owners.

Firstbase.io is insanely focused on automating, simplifying, and humanizing what it means to launch a company in the United States. We are just getting started and would love your help building a product that helps others pursue their dream.

You will have the following duties

  • Executing the customer process
  • Analyzing customer data to improve customer experience
  • Evaluating and improving our systems and processes.
  • Managing customer support requests via email, live chats, and phone (preferably via Zendesk, CRMs, or other similar platforms)
  • Minimizing customer churn
  • Driving positive customer reviews
  • Sharing customer feedback to marketing, business development, and product to align customer needs with Firstbase.io products and services

You should meet the following requirements

  • At least 2+ years in a leadership role
  • Excellent writing and communication skills.
  • High proficiency in Zendesk.
  • You are a self-starter and have a deep passion for customer happiness.
  • You are comfortable with the unknown, where one must do a lot with a little, and where speed matters.
  • You are a driven to win, competitive, and intellectually curious individual.

Some perks you might enjoy

  • Monthly bonuses
  • Work from anywhere; your house, the beach, or a coffee shop
  • Remote-first culture
  • Get paid in digital currency (optional)
  • 3 weeks of PTO
  • Take your birthday off, paid

Firstbase.io is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.

Report job · Embed widget

How to apply

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=6810" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job