Coaching Operations Manager

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Type
Full Time
Opening date
Closing date
29 Sep 2021
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Archive Job Description

At Calibrate, we’re defining metabolic health as a new category, one that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to drive long-term weight loss in a way that’s proven to be impactful, realistic, and sustainable.

Obesity is America’s underlying pandemic, and science shows that lasting weight loss is driven by improving our metabolic health.

To bring Calibrate to everyone who needs it, we’re building the first direct-to-consumer telemedicine business within the healthcare ecosystem, aligning incentives for doctors, insurers, pharmaceutical companies, and consumers. By leveraging technology, Calibrate is closing the gap in care for 175mm American adults in a $600bn market where Americans spend millions of dollars and do not lose millions of pounds.

Our doctor-guided program defines a new standard of clinical care, bringing decades of academic research to everyone, everywhere. Calibrate combines FDA-approved metabolic medication with a holistic curriculum and 1:1 virtual coaching sessions that drive lasting behavior change. The result is a metabolic reset that delivers sustainable weight loss and success beyond the scale, with improved whole-body health that enables our members to embrace a new day-to-day.

ABOUT THE ROLE

We are looking for an experienced Coaching Operations Manager who will be responsible for planning and overseeing the implementation of strategic initiatives for the Coaching department reporting to the Head of Coaching (HOC). The Coaching Operations Manager works closely with the HOC to plan and designate project resources, monitor progress, and keep stakeholders informed of project initiatives. This is all done to drive member outcomes.

KEY RESPONSIBILITIES

  • Serve as the lead from the coaching organization on various cross-functional projects, with an aim to improve member experience, engagement and outcomes, streamline coaching operations, and build for scale
  • Surface actionable insights for improving both the coach and member experience, engagement and outcomes that align with company business objectives; identify and assess future and current project needs in collaboration with the HOC and other key company Senior Leaders
  • Work closely with the product team to implement new products and enhancements within the coaching service operations
  • Develop protocols, training and triage for tech related issues specifically supporting the coaching team and members they interact with.
  • Manage projects effectively: develop project plans and gather the appropriate resources to execute within expected timelines
  • Work cross-functionally to ensure that the voice of the customer is communicated effectively throughout the organization
  • Monitor and evaluate projects effectiveness and success with the ability to report on them to a broader team.
  • Assist in developing and maintaining coach performance dashboards to inform processes for improvement.
  • Maintain a keen understanding of coaching service needs and advise HOC of potential project opportunities
  • As needs grow, Coaching Operations will identify resource needs and organizational structure to build out the Coaching Operations team to support the department’s growth

BACKGROUND AND EXPERIENCE

  • Proven work experience managing projects
  • Track record in designing and executing project plans
  • Experience in health coaching preferred
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and detailed project plans.
  • Strong computer and database skills. (Google Suite, Slack, Video Conferencing)
  • Excellent technical skills to analyze data and report insights
  • BS degree in business, health, or relevant field
  • Minimum of 3 years management experience preferred.

ABOUT OUR TEAM

Calibrate launched Summer 2020 and has raised $27.6mm in Seed and Series A funding from leading healthcare and consumer investors, including Threshold Ventures, Forerunner Ventures, and Redesign Health. Our team helped build businesses at the intersection of technology, consumer, and healthcare, including Athenahealth, Capsule, Harry’s, One Medical, Galileo, PillPack, Ro, Rent the Runway, and more. Our Clinical Advisors include Donna Ryan, the President of the World Obesity Federation, and Darriush Mozafarrian, cardiologist and Dean at the Tufts Friedman School of Nutrition Science and Policy.

Calibrate is committed to bringing together people from different backgrounds and perspectives to deliver real results for our members. 

BENEFITS

At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:

  • Competitive salary
  • Generous paid time off
  • Calibrate-funded health benefits (medical, dental, vision) – starting at zero cost to you
  • One Medical membership and Teladoc virtual care
  • Fertility, gynecology, and wellness services through Kindbody
  • Therapy on your time with three free months of Talkspace membership
  • Health advocacy and assistance services through Health Advocate
  • Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
  • NYC-based with opportunities to be fully remote
  • Competitive Paid Parental Leave for parents

OUR VALUES

We’re in this together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

You’re in control: While we’re headquartered in New York, we don’t let location stand in the way of the best talent — and from coaches to engineers, many of us are fully remote. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.

Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Calibrate recruits, employs, compensates, and promotes regardless of race, religion, color, national origin, gender identity, disability, age, veteran status, and other protected status as required by applicable law and as a matter of our company values.

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