Customer Support Representative

Time zone
Anywhere 🌎
Type
Full Time
Opening date
Closing date
2 Oct 2021
Views
298

Are you interested in joining a fast-paced, growing company? Branch has a positive, diverse, and supportive culture—we look for people who are curious, inventive, take initiative, constantly strive to develop themselves and collaborate with those around them. Branch is a team focused company located in Downtown Minneapolis. Come join our team as we develop new ways to improve the lives of hourly workers. Learn more about our culture, approach, tech, and people here: https://www.branchapp.com/culture

We’re looking for an empathetic, self-motivated Customer Support Representative to join our team at Branch.

What you’ll do

  • ID, troubleshoot, communicate and resolve issues
  • Use customer support software (multiple tools) to resolve issues
  • Receive calls from clients and troubleshoot appropriately
  • Troubleshoot issues and either solve them or escalate them to the appropriate teams
  • Empathizing with customers that are experiencing issues

Qualifications:

  • Previous customer support experience a plus
  • Experience with Zendesk customer support software preferred
  • Availability to work weekends and/or evenings
  • Clear Communicator – customers leave interactions with zero confusion
  • Problem Solver – Ability to identify and troubleshoot issues
  • Coachable – Open to feedback and can show improvement

We are excited to offer some excellent incentives for this job:

  • Opportunity to work remote as needed
  • Working in a fast paced environment, within a technology startup
  • Opportunity to grow and develop
  • Competitive salary and benefits package

Benefits: 

  • Work from anywhere
  • Branch-paid medical, dental, and vision insurance
  • Equity
  • 401k
  • Flexible time off
  • Paid company holidays
  • Paid parental leave

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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