Customer Support Representative

Time zone
Anywhere 🌎
Full Time
Opening date
Closing date
2 Oct 2021

Are you interested in joining a fast-paced, growing company? Branch has a positive, diverse, and supportive culture—we look for people who are curious, inventive, take initiative, constantly strive to develop themselves and collaborate with those around them. Branch is a team focused company located in Downtown Minneapolis. Come join our team as we develop new ways to improve the lives of hourly workers. Learn more about our culture, approach, tech, and people here:

We’re looking for an empathetic, self-motivated Customer Support Representative to join our team at Branch.

What you’ll do

  • ID, troubleshoot, communicate and resolve issues
  • Use customer support software (multiple tools) to resolve issues
  • Receive calls from clients and troubleshoot appropriately
  • Troubleshoot issues and either solve them or escalate them to the appropriate teams
  • Empathizing with customers that are experiencing issues


  • Previous customer support experience a plus
  • Experience with Zendesk customer support software preferred
  • Availability to work weekends and/or evenings
  • Clear Communicator – customers leave interactions with zero confusion
  • Problem Solver – Ability to identify and troubleshoot issues
  • Coachable – Open to feedback and can show improvement

We are excited to offer some excellent incentives for this job:

  • Opportunity to work remote as needed
  • Working in a fast paced environment, within a technology startup
  • Opportunity to grow and develop
  • Competitive salary and benefits package


  • Work from anywhere
  • Branch-paid medical, dental, and vision insurance
  • Equity
  • 401k
  • Flexible time off
  • Paid company holidays
  • Paid parental leave

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Report · Embed ·

How to apply

ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

Share this job

See a few more

Related jobs in Customer Service

Report this job

    The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
    All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

    Job Widget Code

    Place this code wherever you want the widget to appear on your page.

    <script src="//" async></script>

    Ask a Question

    Position: Customer Support Representative.

    Login to Send Message