CRM Coordinator

Time zone
Full Time
Opening date
Closing date
2 Oct 2021

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

We’re looking for a CRM Coordinator who will play an essential role on Thrive Market’s CRM (Customer Relationship Marketing) Team. This person will be crucial in the operational success of the team, supporting efforts across the email, push and SMS channels. This role requires a hard working, organized, and highly detailed individual that works exceptionally well with multiple stakeholders.


  • Coordinate and execute on campaigns in CRM channels (email, mobile push, SMS)
  • Code emails within HTML templates (Sailthru) Execute push (Sailthru) and SMS (Attentive) campaigns
  • Facilitate the campaign production pipeline: HTML coding, campaign setup, and deployment of marketing emails on an ESP platform for all audience segments
  • Create and maintain audience lists
  • Proofing and QA of campaigns to ensure flawless execution
  • Maintain CRM marketing calendars (email, push, sms)
  • Reporting & AB testing
  • Communicate upcoming marketing campaigns to company
  • Support the team with ad-hoc requests as needed
  • Support cross functional departments with various CRM related needs
  • Maintain knowledge of best practices, tools, and industry trends


  • Bachelor’s degree 1+ year(s) experience with email marketing and email production
  • 1+year(s) experience with HTML in an ESP platform (i.e. Sailthru)
  • Ability to maintain a constant flow of requests in a somewhat repetitive manner
  • Sharp attention to detail
  • Strong organizational skills and the ability to effectively execute multiple projects at once
  • Excellent communication skills and ability to interface effectively with other departments
  • Ability to work in a fast-paced environment


  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • Unlimited vacation
  • Stocked kitchen in our Thrive Market Home Office with Thrive Market products
  • Yoga, meditation and other weekly events for mindfulness
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private label products
  • Learning & Development Training programs through Udemy
  • Casual atmosphere and great people to work with

We’re a community of more than 1 million members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

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