Customer Success Account Manager

Foodsmart’s mission is to help people live longer, happier lives and save money by making it easy to eat well. We work with employers and health plans to make this a reality. Our Registered Dietitians work with individuals to create personalized meal plans and nutrition guidance, backed by our Foodsmart platform available on mobile and web, that create sustainable eating behavior change. Our integrated healthy food marketplace, including partners such as Walmart, Instacart, Grubhub, and others, allow individuals to go from meal planning to grocery delivery in minutes. We’ve been published in major clinical publications, and currently serve >20% of the Fortune 500 and 4 out of 5 major health plans. We are a Series C startup based in San Francisco but support a remote working model. Learn more at www.foodsmart.com

Are you ready to join our team and help solve one of the biggest problems facing the world today?

About You:

You are an experienced Account Manager/individual contributor with a passion for healthcare.  You have experience managing a portfolio of mid-size clients.  You can navigate a complex array of stakeholders with the ultimate goal of creating enduring partnerships that create significant value as well as advocates within your client’s community.  You love to help your client partners grow their business and better serve their members.  You are passionate about making a difference in people’s lives through nutrition.

Responsibilities:

• You are ultimately responsible for nurturing and growing our relationships with our health plan and employer customers, and ensuring their long term viability.
• You ensure our clients hit or exceed their account performance goals and secure client renewals.You execute effectively and efficiently with a high degree of professionalism.
• You identify and collaborate to problem-solve roadblocks before they become barriers to client success.
• You listen intensely and ask questions to identify how we can grow and expand within our client’s membership.You work collaboratively, internally and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations.

What we’re looking for:

• 3+ years of experience working for / in healthcare (Health Plan experience preferred) in the area of customer success, account management, sales, product, or commercial roles
• The complete package of necessary soft skills including relationships building, listening, influencing, problem solving, attention to detail, and process improvement skills.
• Ability to influence customers to adopt best practices to improve member experience and product adoption.
• Experience identifying organic growth and upsell opportunities and collaborating with leadership/sales to bring them to fruition.
• Comfort working with all levels up to the C-Suite Start-up experience and/or the willingness to get your hands dirty, thrive despite ambiguity, and build where there is open space.
• Ability to understand business needs, think strategically, and incorporate multiple perspectives and complex considerations into clear, well-communicated decisions.
• Ability to operate in an entrepreneurial environment, to thrive at an extremely fast pace and to find creative ways to get things done.
• Demonstrated passion for what we do!