Hi, we’re Trust & Will. We’re making estate planning simple, affordable, & accessible with a design-first approach and amazing customer support. Since launching in 2017, we have hundreds of thousands of happy customers using our complete suite of products nationwide. We’re backed by some of the leading names in venture capital who all believe in our mission to provide families a better way to plan for the future.
We are a team that collaborates tightly, asks hard questions, ships quickly, and has fun. Our team cares deeply about crafting the highest quality product experiences, and each team member has a profound impact on the vision and direction of what we deliver.
We’re looking for someone who’s eager to be the first point of contact for our members and join the team to help us bringing estate planning to millions of Americans. You’ll be a subject matter expert with in-depth knowledge around Estate Planning + the Trust & Will product.
You have experience delivering best-in-class consumer experiences. You a strong, effective and resolution-driven communicator who can empathize with users, educates, investigate issues, and propose solutions. You are a clear and thorough writer who documents progress of inbound support requests through customer experience platforms, like Zendesk.
Bonus points for
Benefits & Perks
All interviews will be conducted remotely. All new and existing Trust & Willers will continue to work remotely for the foreseeable future as a remote-first team.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Trust & Will’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
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Position: Member Support Specialist.