Customer Happiness Specialist

Time zone
Type
Full Time
Opening date
Closing date
5 Oct 2021
Views
181

MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.

What you’ll be doing:

  • Address tech support and other customer concerns via email, social media posts, and app store reviews
  • Collect and communicate user requests to help shape the future of MyFitnessPal
  • Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
  • Provide feedback to peers and supervisors to promote a positive work culture
  • Collaborate with your team to ensure team goals are met daily

Qualifications to be successful in this role:

  • 3+ years in customer service
  • The ability to type 60+ words per minute
  • Excellent writing skills
  • General Computer/Tablet/Smart Phone Knowledge
  • An extremely flexible schedule including weekend and evening availability
  • The ability to learn on the fly and adapt to change
  • A team-oriented, peer-positive attitude
  • Dedication to customer satisfaction
  • Familiarity with another language is a plus, but not required

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

MyFitnessPal participates in E-Verify.

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