Customer Success Manager

Hires remotely
Anywhere 🌎
Type
Full Time
Opening date
Closing date
6 Oct 2021
Views
189

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Archive Job Description

Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.

Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.

Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendors and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!

Job Summary

The Inspectorio Revenue & Account Management Team helps customers transform and evolve their business through the use of Inspectorio’s network platform, mobile apps, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees, and partners.

A Customer Success team provides business-critical insights using data and analytics, ensures cross-functional alignment and helps drive strategic partnerships and new initiatives forward.

Responsibilities

  • Successfully onboard organizations to the Inspectorio network
  • Successfully execute onboarding targets
  • Work as a liaison within the organization to ensure product continue to enhance capabilities that better serve our customers
  • Propose, develop and lead the execution of adoption plans and corrective action plans for customers
  • Measure and track portfolio, lifecycle stage, adoption levels, upsell and renewal
  • Identify opportunities for upselling, cross-selling and expand adoption
  • In collaboration with sales, responsible for meeting and exceeding team business targets
  • Establish processes required to ensure efficient, effective team operations – Hold team and individuals accountable for the success
  • In collaboration with the product team, responsible for the deep understanding of all current and future product capabilities and their respective value proposition
  • Drive insights and performance recommendations to customers by analyzing customer data

Requirements

  • At least a Bachelor degree-professional degree or equivalent practical experience.
  • 3+ years in the customer-facing organization
  • Analytic and process-oriented mindset
  • Ability to establishing and grow in senior-level relationships (Directors, VP, SVP, etc.) being seen as a trusted advisor
  • Comfortable to own and manage monthly & quarterly objectives and quotas

Competencies

  • Exceptional organizational and analytic skills
  • Excellent communications and presentations skill
  • Ability to make timely decisions and have sound judgment
  • Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, -other customer success team members, customer support, sales, and operations) to deliver effective solutions to customers
  • Strong individual contributor and team player

Preferred Qualifications

  • Experience using tools such as Hubspot, Totango, Salesforce.
  • Experience in account management for B2B SaaS, analytic tools, or applications software with a demonstrated track record in exceeding goals.
  • Understanding of global sourcing and/ or manufacturing industry.

Benefits

Why it would be awesome to work with us

PERKS

Competitive Salary

At Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.

Full Project Ownership

Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.

Personal and Professional Growth

Inspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.

Fun, Fun, Fun

We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.

International Work Experience

We are going to take over the world… Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China, and more.

Our Values

EXCELLENCE

  • We pursue mastery and craftmanship. “Good enough” is our enemy.
  • We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.
  • We always find time to help and learn from others.

AUTONOMY

  • We act independently when we recognize an opportunity for improvement.
  • We seek guidance, alignment, and clear goals instead of orders or hand-holding.
  • We self-assess the quality and impact of our work, identify opportunities to improve, and make changes proactively.

COURAGE

  • We share our opinion and insights, even if it’s uncomfortable.
  • We are candid and direct with everyone we work with.
  • We are willing to experiment and try something new, even if we’re not sure it will succeed.

HUMBLENESS

  • We crave opportunities to learn from the people around us.
  • We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.
  • We recognize that vanity and ego are the enemies of great ideas and outstanding products.

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