Social Media Coordinator

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

We are currently seeking a Social Media Coordinator. This is a full-time, permanently remote position. As Social Media Coordinator, you will work directly with the marketing and customer service teams to provide a great customer experience for our community and customers. This role involves direct communication with our customers through social media including Instagram, TikTok, YouTube, and our Facebook community VIP group.

Job Description

• Become intimately familiar with our product line, social media platforms, website, and common customer concerns.
• Respond to direct messages, posts, and comments on Instagram, Facebook, TikTok, our private Facebook community, and paid social ads.
• Answer customer questions that come in through social media channels and help resolve any customer concerns in a friendly and professional manner.
• Repost and engage with Instagram stories from customers.
• Moderate social media posts and ads and respond to comments (both positive and negative!) in a timely manner.
• Offer sizing advice and help customers choose the right products for their families.
• Keep customers informed on product updates and releases.
• Respond to customer/influencer engagement on Little Sleepies social accounts and hashtags.
• Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
• Assist with collecting UGC and customer content with appropriate permissions.
• Engage with our 58K member private VIP Facebook group.
• Communicate with the rest of the team on trends or common issues so we can work together to solve them.