At Help Scout, we make software that helps more than 12,000 small businesses talk with their customers. We’re a remote first company, with 110 employees working from 80+ cities all over the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. We’re also a Certified B Corporation! This year, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders.
You’ll be air traffic control for marketing, ensuring systems, processes, and data run efficiently and accurately between teams (marketing, sales, and data analytics). Your work will make sure our customers and future customers have a world class experience. How? A few examples:
-By receiving (or not receiving) a helpful email right when they need it during onboarding.
-By determining which leads should be forwarded (via lead scoring) to an account executive for one-to-one outreach and passing those leads from HubSpot to Salesforce.
-By keeping our data clean and accurate so all other segments built by teammates work flawlessly.
Your work will make us more efficient and will help us grow the business.
A note about our current tech-stack:
We use HubSpot for self-service and Salesforce for our sales team. Our setup of HubSpot is robust, so you’ll excel if you have a deep understanding of HubSpot. We also have a current tech stack of Looker, Heap, Mixpanel, HotJar, Clearbit (Reveal, Prospector, and Enrichment), and GitHub/Gatsby for the website.
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do.
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Position: Marketing Operations Manager.