Customer Success Manager

Hires remotely
Type
Full Time
Opening date
Closing date
30 Nov 2021
Views
312

Everflow is an award winning, next generation SAAS platform providing tools for online marketers. Our platform provides lightning-fast analytics, automation and delivers huge value and insight to clients in scaling their businesses.

Founded in 2016 by industry veterans, we are based in San Francisco, Montreal and London with a distributed team across the US, Europe and Asia.

With over 700 clients including direct advertisers, agencies and innovative startups, we have quickly become a market leader in this space. We are looking for a motivated individual to join our collaborative, friendly and knowledgeable team.

We are currently accepting applications from candidates that reside in the following states: California, Florida, Illinois, New Jersey, New York, Ohio, Texas, and Washington.

The Role

Customer Success is at the heart of what we do.

As part of Everflow’s Customer Success team, you will form strong, trusting relationships with customers built on your deep understanding of the Everflow platform and the digital marketing ecosystem. 

You must bring both a strategic and technical mindset to the table, love working with people and have a passion for engaging proactively with our customers.

Responsibilities

  • Ability to be a front-line account manager from a relationship and technical perspective
  • Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.
  • Develop expertise with new products and features and be able to evangelize them with clients
  • Provide client feedback to internal teams
  • Help on-board new clients including training, Helpdesk, webinars and documentation
  • Upsell existing clients on new products and features

Qualifications

  • Good product sense and a willingness to learn
  • Strong analytical background and a good grasp of internet technologies
  • 5 years minimum of digital advertising experience
  • Mobile (iOS, Android) advertising experience
  • Familiarity with project management and customer success tools
  • Sales and/or Business Developmentexperience is preferred, but not required
  • BA/BS in a relevant field
  • High proficiency in English

What makes this opportunity exceptional

Collaboration

We continue to build our team by hiring stellar people, respecting them, and working efficiently together.

Growth

Everflow values fostering an environment that proactively drives change, focuses on results and confronts problems head on.

Drive

We are looking for humble team members who take initiative and get stuff done, act with integrity, and speak openly.

Benefits

We offer great pay, employee equity, and competitive medical / vision / dental / 401(k) plans. As a remote company, you also get the convenience of working from home.

Everflow is an Equal Opportunity Employer and embraces diversity of every kind.

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