Customer Operations Associate

Hires remotely
Anywhere 🌎
Type
Full Time
Opening date
Closing date
19 Aug 2021
Views
288

Closed

This job has now closed and is no longer accepting applications.

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Archive Job Description

ContentFly (YC W21) is building the Mailchimp for Content Marketing. We’re a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors.

We’re one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.

Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Do you have an eye for good writing? Are you well organized? Ready to start your career in a company that’s gone from $0 to $150m in valuation in less than half a year? Read on.

Responsibilities

  • Scan incoming customer content briefs, and work with Customer Success Managers to enhance the brief if needed
  • Manage queue of content and assign appropriate writers on our platform to content pieces
  • Manage queue of multiple jobs ensuring that writers are claiming jobs and deadlines are being met
  • Ensure timely completion of content requests on our platform
  • Collaborate with writers on our platform to ensure any questions are addressed and content is completed to a high degree of quality
  • Collaborate with customers as needed to ensure any updates related to their content requests are shared, and questions resolved

Requirements

  • Background in journalism or content/copywriting strongly preferred
  • Well organized, efficient & productive
  • Strong writing chops
  • Project management or client facing experience is a plus
  • Knowledge of SEO/content marketing is a BIG plus

Benefits

  • Above market salary + options
  • Unlimited vacation/PTO
  • Fully remote & distributed
  • Free laptop + home office budget
  • Physical + mental health budgets
  • We’ll fly you around the world multiple times a year to hang out with the team in interesting places

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