Customer Success Manager

Type
Full Time
Opening date
Closing date
13 Oct 2021
Views
328

Closed

This job has now closed and is no longer accepting applications.

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Archive Job Description

We are looking for a remote Customer Success Manager (CSM) located the Americas to join our Success team. This is a long-term full-time (40 hrs/wk) contract role.

Please do not apply for this role if you are not physically located in the Americas. While this is a remote position, we can not consider candidates that are not based in these regions.

What You’ll Do:

  • Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
  • Grow net dollar retention rate for a portfolio of customers assigned to you.
  • Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
  • Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.
  • Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have an impact on the evolution of Hubstaff as a product.

Requirements

What You Should Have:

  • 1 to 3 years experience in Customer Success Management working with a SaaS product and/or mid market customers (mandatory).
  • High-level proficiency in the English language, both written and verbal (mandatory).
  • Product savvy – able to develop a strong understanding and technical knowledge in order to speak confidently to customers and communicate their needs to our team.
  • Excellent project management skills and the ability to manage multiple initiatives with complex moving parts, competing priorities, and multiple levels of stakeholder management.
  • Strong work ethic and a team player, empathetic, highly responsive, and energetic.

Benefits

Hubstaff is a fast-growing startup in the time tracking and project management space that fully embraces remote work.

We care about job security and provide a career path for years to come (we’ve run the company using positive cash flow from day one and are carefully growing the team and business). You can check out our real-time growth metrics here.

At Hubstaff, we work smart, not hard. Team members are not expected to work more than 40 hrs/wk. Work/life balance is very important to us and our culture. We also have #adventure and #hobbies channels on Slack where we routinely share what we’re up to outside of work.

Benefits of working for Hubstaff:

  • 100% Remote work.
  • 25 days of Annual Paid Time Off.
  • Annual Equipment/ Technology Stipend.
  • Maternity / Paternity Bonus.
  • Annual Training Allowance.
  • Remote Retreats.

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