Senior Client Insights & Analytics Manager

We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for driving client analytics and delivering recommendations to our merchant base. The ideal candidate will use a strong analytics background to solve problems as well as interpersonal skills to work cross-functionally and to drive merchant negotiations!

What You’ll Do:

• Lead the analytics engagement with enterprise merchants, managing and coordinating cross-functional analytics projects and insights work
• Build cross-functional relationships and partner with Data Infrastructure Engineering, Program Management, and cross-functional Analytics teams
• Develop core growth analyses and critical metrics to evaluate Affirm’s product performance and strategic commercial initiatives
• Identify and execute on strategies to address commercial challenges, grow merchant revenue, and optimize the customer payment experience
• Define and lead analytics initiatives, generating meaningful insights and collaborating cross-functionally
• Maintain a strong understanding of our evolving data warehouse
• Become a specialist in the retail point of sale financing and e-commerce space

What We Look For:

• 8+ years of experience in a client-facing analytics role (consulting, analytics, etc.)
• Proven understanding of analytical and BI tools, such as SQL, Python, and Looker
• Passion and drive to work at the intersection of payments and commerce
• Successful track record of building strategy and driving towards execution and impact
• Strong interpersonal skills to collaborate and prioritize with technical and non-technical partners
• Communication skills to articulate findings and recommendations to upper management and external clients
• Intuition to dig for insights in data and motivate change based on those insights
• Ability to apply structure and prioritize in a fast-paced, dynamic, and ambiguous work environment
• Humility and standout colleague – you go out of your way to help teammates
• Grit, lots of grit – you’ll wear 7 hats and not love all of them