Engagement Manager

Work from: US 🇺🇸
Salary, USD: 98,000 - 125,000/yr
Category: Customer Service
Type: Full Time
Opening date: 26 Jul 2021
Applications Close: Yes
Views: 313

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Archive Job Description

Snapdocs is a rapidly growing San Francisco-based real estate technology unicorn backed by leading investors Sequoia, Y Combinator, Tiger Global, F-Prime, and others. We’re on a mission to perfect mortgage closings for all. Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement.

In this crucial role, you’ll drive the adoption, retention, and overall health of our new lender customers while working with internal stakeholders. This means you’ll manage a handful of enterprise key accounts while simultaneously improving our approach.

You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make these customer interactions more efficient as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams.

Our ideal candidate has 10+ years in account management, business development, management consulting or a related field where you’ve had to advise clients, build relationships, dig into data to inform decisions, and drive back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action and your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”

Colorado applicants: This role pays $98,000 – $125,000 annually plus equity in the company (pay for other locations may vary).

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!

Our benefits include (but are not limited to):

21 days of vacation
Company subsidized health, dental, vision insurance
Flexible spending account for healthcare and dependent care
401(k) with up to 4% company match
Life and disability insurance
Commuter benefits

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.