We’re looking for an Client Success Manager to join our growing Client Success team.
Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle, including upselling additional products and services? If so, we’d love to speak with you!
In this role, you are a brand ambassador for Luxury Presence, an agile project manager and a strong client success manager who owns a customer’s entire journey from sales to renewal. You will be responsible for upselling additional products and services to existing clients, as well as identifying opportunities for retention.
Your First Mission: To guide the build and design of award-winning websites for our highest tier clients.
Your Second Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action.
Your Philosophy: To create a raving fan of every person that crosses your path.
Your skills will be put to the test as you actively implement websites for new marketing clients, while managing a book of previously launched clients through their annual marketing strategy. Throughout the clients life cycle you will consistently exceed KPIs focused around speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.
Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.
Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 5000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.
The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.
Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.