Client Success Manager

Remote from: USA
Category: Customer Success
Job type: Full Time,
Opening date: 10 Feb 2023
Closing date: 11 Apr 2023
Views: 732

About company

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About Luxury Presence

Website and marketing system used by the world’s leading real estate agents and brokers.

Marketing & Advertising
2015

Actively Hiring

We’re looking for an Client Success Manager to join our growing Client Success team.

Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle, including upselling additional products and services? If so, we’d love to speak with you!

In this role, you are a brand ambassador for Luxury Presence, an agile project manager and a strong client success manager who owns a customer’s entire journey from sales to renewal. You will be responsible for upselling additional products and services to existing clients, as well as identifying opportunities for retention.

Your First Mission: To guide the build and design of award-winning websites for our highest tier clients.

Your Second Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action.

Your Philosophy: To create a raving fan of every person that crosses your path.

Your skills will be put to the test as you actively implement websites for new marketing clients, while managing a book of previously launched clients through their annual marketing strategy. Throughout the clients life cycle you will consistently exceed KPIs focused around speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

You’re Good At:

Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
Project Management, as you’ll manage implementation and ongoing campaigns
Collaborating, working across departments to clearly communicate deadlines and expectations
Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
Managing a large portfolio of clients (60+)
Expanding revenue through upsells
Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
Results-oriented work. Serving clients’ interests is always top of mind
Anticipating and understanding client vision, translating them into actionable next steps
Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
Identifying problems and proposing solutions
Identifying opportunities for retention

You Have:

2+ years experience in software implementation, media agency campaign execution, or creative operations
1+ years experience in Client Management, Account Management, or related role
Working knowledge of SEO, Social, Content and/or Paid Media
A track record of results-oriented success built on data and analytics
Proven results expanding revenue by executing upselling strategies
Previous success working in fast-pace, high-volume environments and delivering every time
Previous experience with platforms like Squarespace, Shopify, WordPress, Wix, etc.
Enthusiasm, competitive spirit, friendly and sunny disposition
An interest in the real estate industry (a passion is a plus)
Proven results expanding revenue by executing upselling strategies

You crush:

Navigating difficult situations
Adapting to client business needs and personality
Clear and persuasive with communication
Drawing people in with your excitement and can-do attitude
Removing roadblocks for client and team members
Working efficiently and hitting deadlines
Not taking yourself too seriously

Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 5000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.