Customer Success Specialist

Remote from: USA
Category: Customer Success
Job type: Full Time,
Opening date: 13 Feb 2023
Closing date: 14 Apr 2023
Views: 765

About company

— Job description
— How to apply
— Related jobs

About WorkWave

The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce.

Computer Software
1984

Actively Hiring

Us: Looking for a strong Customer Success Specialist.

You: Great at what you do, creative in your approach, passionate about technology, ready to join an amazing team in a fun, open environment.

Real Green by WorkWave is looking for a great candidate for our Customer Success Specialist role. In this role, you will assist our customers with support across all of our software platforms. You will need to be a team player and have strong communication skills. If you are passionate about helping customers and working with awesome teams in a fun environment, we want to meet you!

WHAT YOU’LL DO:

Handle incoming issues and requests via ACD phone system
Troubleshoot customer technical support cases through phone and email submission
Create a positive, professional customer service-oriented work environment for staff and customers by support the Real Green Core Values.
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Maintain client confidence by continually furthering education on the Green Industry and software best practices
Contribute to building reference material for customers and internal staff by drafting knowledgebase material.
Successfully complete Product Training and associated competency reviews.
Provide customers with an excellent customer service experience each and every time!

WHAT YOU’LL BRING:

At least three years of experience in software technical support
Experience with SQL preferred
High school diploma required; technical certifications are a plus
A degree in computer science or a related field is preferred
Variable hours may be required based on time zone

WHAT YOU SHOULD KNOW ABOUT US:

We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
We openly accept others as they are and build strong partnerships based on trust
Teamwork and collaboration is key to help our colleagues and customers solve their challenges
Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE’VE GOT YOU COVERED:

Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match

AND BEYOND…

Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Floating time off for holidays and/or your birthday
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community

GROW WITH US:

We understand the impact of attracting and keeping top talent and rewarding intellectual curiosity and a thirst for personal and professional growth
Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

10 Time winner of Best Place to Work in New Jersey by NJBiz !
WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)