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The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise.
The CDE team combines all customer-facing roles inside ECS and presents SAP as “One Voice” through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers, and provide quality remote and on-site services and activities to fit the customers’ needs and complexity.
After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability for the engagement, and is responsible for the delivery and performance of the contracted ECS services. CDMs act as partly onsite trusted advisor who grows the business by developing and supporting the growth of the client relationship for SAP ECS.
The CDM cooperates closely with the customer’s technology and business stakeholders and is the voice of the client within SAP and is recognized as the escalation point for all issues with regard to the ECS engagement while cooperatively planning and coordinating ECS-related requests. The CDM is also in contact with the customer’s Management / C-Level and acts as a trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advice on new services or other developments within SAP Enterprise Cloud Services that increase the business value for the customer.
The CDM role has variations depending on the customer’s contract type.
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
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SAP is hiring a remote Client Delivery Manager from Anywhere 🌎
This is a Full Time role.