Community Associate

Time zone
Type
Full Time
Opening date
Closing date
30 Oct 2021
Views
116

TaskRabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by taskrabbit.com domain names.

  • TaskRabbit is a remote-first company with employees distributed across the USA and UK!
  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
  • DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Job

The Tasker Success team contributes to TaskRabbit’s success by designing and implementing programs that build strong user communities on both sides of the marketplace. We make data-driven decisions that allow us to match thousands of freelance independent contractors (“Taskers”) with “Clients” in a way that builds strong relationships and meaningful incomes.

You will be a key custodian of the TaskRabbit community in the UK and a close partner to the other customer success team members.  You are responsible for understanding the community of Taskers & Clients, and representing their interests in the broader TaskRabbit business.

Reporting to the Tasker Success Manager, you will collaborate cross-functionally with the Product, Trust & Safety, Marketing, Partnerships, and Customer Services teams to ensure we build products and programs that help Taskers exceed Client expectations. We are growing quickly and need someone who can think creatively, act fast, and roll up their sleeves. This role is based in London, and will require some travel once possible.

Join us in creating a better everyday life for everyday people.

Responsibilities:

  • Be a key contributor of the community while implementing the agreed strategy on both sides of the marketplace
  • Regularly engage and communicate with UK-based Taskers through online and offline channels
  • Closely monitor and understand the performance of key Tasker operational metrics, Tasker sentiment, market pressures and dynamics across the UK, and translate those local trends
  • Propose and implement operational programs and engagement strategies to address areas of opportunity so Taskers can build and grow their business
  • Continuously seek to improve the Tasker experience and analyse opportunities for product and or operational improvements

Qualifications:

  • Strong communication skills and a desire to directly engage with all users of the platform
  • Bias for action, the skills and appetite to operate at a high pace in an entrepreneurial environment, and a passion for hands-on work and learning
  • Able to analyze data, identify and diagnose a problem and understand the various operational levers available to resolve it
  • Previous experience in community building is preferred
  • Bachelor’s degree
  • Minimum of 3 years’ professional experience

About TaskRabbit

TaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handy-person work, moving help, and much more. Acquired by the IKEA Group – the world’s largest furniture retailer – in 2017.

At TaskRabbit, we want to make your neighbourhood a little more familiar. Whether it’s a handy-person, a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbours helping neighbours. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love – and have a ton of fun while they’re at it.

You’ll love working here because:

  • TaskRabbit is a remote first company. We recognize that talented people live all over the world.
  • Collaboration hub offices in San Francisco, Austin and London
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
  • Senior Leadership Team 75% women
  • Director Level 86% Diverse
  • The Values.
    • Care Deeply. We take time to be present and partner with our team and communities.
    • Level Up. We navigate through ambiguity and go the extra mile.
    • Be A Better Neighbour. We build a diverse and sustainable community and encourage all voices.
    • Lead The Future Together. We value entrepreneurship and are inspired by action.
  • The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  • The perks. TaskRabbit offers optional comprehensive medical, dental and vision insurance plans for employees, a generous pension scheme, 25 days holiday per calendar year plus the 8 UK bank holidays, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discount, and a dog-friendly office

Equal Opportunity Employer

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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