Head of Fraud

Remote from: Canada, Europe, Germany, Spain, UK, USA
Category: Finance & Legal
Job type: Full Time,
Opening date: 21 Feb 2023
Closing date: 22 Apr 2023
Views: 1330

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About Hopper

Spend less. Travel better.

Internet
2007

Actively Hiring

At Hopper, we have ambitious growth plans and that comes with the knowledge that we need to provide a secure and reliable platform to monetize our vision, minimize fraud, and drive value in our supply chain. The Fraud team is responsible for fighting against all forms of fraud (such as payment fraud, compromised accounts, marketplace and promotions fraud), while working to ensure that a customer’s experience is both as safe and as frictionless as possible.

As the leader for this team, you will be responsible for leading the product team; and fostering a culture of operational excellence leading our fraud operations. As a hands-on leader, you will relish diving deep and getting your hands dirty. Everything we do is focused on customer experience, data measurement and delivering value at speed. We’re looking for someone to lead product development; take ownership of our relationships with our fraud providers and ensure we have excellent operational efficiency in fighting chargebacks

What we’re looking for

Experience leading fraud teams (payment fraud specifically) preference leading product team, but leading an operations team is good as well
Knowledge on fraud/risk management, payments, is a must; e-Commerce fraud; Marketplace is preferable
Has 7+ years of experience in the payment fraud space
You are effective in finding, growing, leading and retaining talent in product management (3+ years of management experience)
You enjoy having a strategic impact, connecting with other leaders on opportunities
You can guide a data science team with the right questions to answer, turn those answers into business value, and leverage analytics to drive product decisions

More about Hopper

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.