At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value(i.e. mission aligned results), and 2) enabling the short and long-term success of the engineers on your team.
How you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product managers and designers, you will ensure that your team has the proper knowledge, staffing, and skills to succeed and do the best work of their career.
The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to our Director of Product Engineering, Julie Cousins, and will be part of our 9-person Engineering leadership team, including our CTO, Denny Swindle.
Engineers on your team(s) will be members of cross-functional groups working on mission-aligned initiatives. You’ll partner with Product and Design to empower engineers to understand and empathize with their customers, identify risks, determine milestones, and improve their craft. You’ll be a passionate catalyst for change that results from your team’s iteration and retrospectives.
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.