Technical Consultant – Jira Administrator

Remote from: Canada
Category: Technical Support
Job type: Full Time,
Opening date: 25 Feb 2023
Closing date: 26 Apr 2023
Views: 731

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Experts in digital transformation and creators of innovative solutions, integrations, and apps for the enterprise.

Computer Software
2005

Adaptavist is a global software innovator, enabling organisations to digitally transform how they collaborate and get work done. Founded in 2005 and with a growing global reach, our customers cut across every major industry and include more than half of all Fortune 500 companies.

Today, Adaptavist leverages its deep technical understanding of Atlassian and innovative partnership with Slack to help organisations embrace new ways of working to achieve competitive advantage.

Through trusted consultancy, app development, training, hosting, and licensing solutions, Adaptavist has established itself as the go-to partner of choice within the Atlassian Ecosystem.

About Us

Adaptavist’s mission is to help organizations embrace the right tools, processes, and culture to make transformation their competitive advantage. And it all starts with you.

Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new.

Excited yet?

Our flexible, remote-first way of working means that you can now fit work around your life, instead of trying to fit your life around work. You can even take as much vacation as you want. Yes, really!

As part of The Adaptavist Group, we make up a family of brands that combine people, processes, and technology to make businesses better. Offering trusted consultancy, app development, training, hosting, and licensing, we believe our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem.

Some of our benefits in Canada include:

– Unlimited vacation

– Flexible working

– Udemy online learning

– Enhanced Maternity and Paternity Leave

– Employee assistance programme

– Volunteer days

– Canada Life Care including Life Insurance, Healthcare and Dental Care

– Free online streaming service subscription

About the role

A Technical Consultant will work as part of a team assisting customers in making best use of the Atlassian product suite such as Jira, Confluence, Bitbucket, and other related productivity technologies, such as Slack, in order to deliver value to their business or organization.

This role will be helping customers to integrate systems, automate processes, and improve efficiency. This typically ranges from providing expert guidance and solution design to “hands-on” work with product setup, migrations, upgrades and performance tuning.

As a Technical Consultant the role will also take part in pre-sales – offering solutions, providing estimates and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite, related technologies, and other collaborative tools such as Slack.

What you’ll be doing

Atlassian Solution Consultancy: Use knowledge of Jira Administration to gather and analyze requirements, research and present solutions to clients, and make suitable recommendations
Communicate regularly with a range of stakeholders
Participation in pre-sales, helping define scope and estimates for projects as well as helping in solution design
Participation in internal knowledge-sharing and improvements
Travel to client sites and working on site where necessary
Atlassian Solution Implementation and Delivery: Installations, upgrades, migrations for Atlassian applications and associated technologies
Custom Atlassian solution design and implementation e.g., workflow, plugins/scripts, configuration
Scripting solutions with languages like Groovy and Python
Database administration and querying
Web integration of Atlassian and other applications using Rest APIs
System administration (Linux and Windows), particularly application servers

What we’re looking for

Experience as a Jira Administrator
Experience with system administration (e.g. Linux and Windows) and/or database administration
Experience presenting solutions to customers based on provided requirements
Experience writing and contributing to technical reports
Excellent organizational, prioritization, communication, and interpersonal skills
An ability to think innovatively and creatively
Team player and strong collaboration skills
Self-starting, strongly ambitious and tenacious
Ability to think critically through problems and troubleshoot problems independently

A few nice to haves

Scripting experience with a language like Groovy or Python
Experience with web integration using Rest APIs
Experience with requirements gathering and analysis
Experience within a fast-paced, fast-growth tech start-up environment
Understanding of non-functional requirements for application scalability, availability, and security
Familiarity with the distinctions between the Atlassian Cloud and Data Center products