We help people care for their home from top to bottom — and empower small businesses nationwide to grow.
We’re a quality assurance team out on a mission to drive the best experiences for our customers and professionals. Our mandate is to drive a consistent, scalable experience, and accelerate business performance through quality assurance and transaction monitoring.
As a part of the Quality team, you will have the opportunity to make an impact on improving the performance of our operations teams. As a QA Analyst, you will be in charge of ensuring our reps provide the best experience in their conversations with our pros. Your primary mandate as QA Analyst is to review calls and other interaction channels to identify trends, insights, and behaviors, and ensure they meet our standards. Calls/transactions to be evaluated may be in English or Spanish.
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.*
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
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Thumbtack is hiring a remote Bilingual QA Analyst (Spanish) from USA
This is a Full Time role.