We believe in a future where exercise everywhere – whether that is the gym, the park or at home – is enhanced through engaging technology that extends your reality.
To achieve this vision we are first building the world’s first virtual gym. We started life in a garden shed in Woking. Today, we’re known as the team behind the award-winning VR App FitXR, one of the top-selling games and fitness apps on the Oculus and Steam stores. We have big plans for the future, and our growing team of developers, marketers and fitness gurus are working to create some truly iconic games to show that staying fit and having fun are not mutually exclusive.
We’re looking for an experienced Customer Experience Manager with a passion for fitness and gaming technology to join our marketing team.
You will be responsible for providing support to our customers who get in touch via multiple channels, including ZenDesk, live chat, gaming forums and Social Media direct messages. You will often be their first point of contact and will be expected to perform initial investigations into technical issues to establish if they need to be escalated to our QA department, as well as proactively anticipating questions customers will have and creating solutions to support them.
You will also support the marketing team’s wider activity, such as running community multiplayer events, and being the voice of the customer.
Our principles of play (aka Company Values)
🧘♂️ Flexible hours 40-hour working week (core working hours typically 10-4.30)
💴 Six-monthly pay reviews
💻 Brand new equipment and VR headset
⛑ Private Health insurance
🧳 Unlimited leave policy
🚴 Annual travel pass & Cycle to work scheme
📚 Learning budget – $1,127 per annum
🧘♂️ Wellness budget – $845 per annum
Bi-annual offsite and regular get-togethers
😀 A great team of talented individuals who love what we do
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Position: Customer Experience Manager.