Senior UX Researcher

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you’ll do

In this role, you would be part of the Product Experience team. You would be supporting the product teams with user research related to one or more parts of the Agreement Lifecycle. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The right candidate will be equally skilled in facilitating thoughtful conversations with internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights will be the focus. Additionally, the ideal candidate should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

This position is an individual contributor role reporting to the Manager, User Research and is designated Flex.

Responsibility

• Deliver consistenly complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work
• Build internal networks to improve organizational navigation, speed and quality of UX research solutions
• Work cross-functionally to align partners and stakeholders to project vision, mission and strategy
• Optimize and leverage resources across multiple projects and teams
• Communicate complex ideas and issues in a manner that is easily understood by others
• Escalate issues appropriately and effectively
• Articulate a clear and elevating UX research strategy and direction across multiple cross-functional teams and stakeholders
• Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible
• Demonstrate innovative problem solving when faced with complex and large-scale projects

What you bring

Basic 

• 8+ years researching consumer, enterprise or mobile user experiences
• Experience in the SaaS industry, and enterprise software design for leveraging the use of Data, AI in the B2B space
• Master’s degree or above in a research-related field or equivalent work experience

Preferred 

• Experience conducting and setting direction for research across multiple products, areas and departments
• Experience with research informing complex back-of-the-house user flows, such as administrator and developer experience
• Experience with research informing how to best leverage AI and machine learning
• Experience coordinating and mentoring others in generative and evaluative research methodologies
• Experience with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams
• Experience with managing a complex workload and prioritizing in accordance with business priorities
• Experience coordinating the work of other researchers, vendors or agencies on a project
• An online design portfolio or work samples with a password

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

This role is eligible for bonus, equity and benefits.

Based on legislation in Colorado, the following details are for Colorado individuals only: Colorado pay range: $115,800 – $163,575 base salary

Based on legislation in New York City, the following details are for individuals who reside and would be working in New York City only: New York City pay range: $123,600 – $174,525 base salary

Based on legislation in Washington state the following details are for individuals who reside and would be working in Washington only: Washington pay range: $115,800 – $174,525 base salary

Based on legislation in California the following details are for individuals who reside and would be working in California only: California pay range: $123,600 – $202,550 base salary

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.