Digital Customer Service Agent (German/English Speaking)

Remote from: Europe, Germany
Category: Customer Success
Job type: Full Time,
Opening date: 15 Mar 2023
Closing date: 14 May 2023
Views: 911

About company

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About Wayfair

We’re here to help everyone, anywhere create their feeling of home

Retail
2002

4.7 Rated

Boost your digital customer service career by joining one of the top online retailers worldwide! If you are ambitious, self-motivated and IT strong, we have the technology and drive to help your career boom! Whether it be looking to kick start your career! Wanting to expand your skills or join a global business! Wayfair may be the boost you desire!

What will I do?

Relentless Customer Focus! Across Wayfair we want to help our customers love their home, providing a great experience to have our German & UK based customers repeatedly choosing Wayfair. As part of our virtual Customer Service Team, you will help to deliver a high-quality customer experience through a friendly, quick resolution and support offering.

Use Good Judgement! Our customers’ post order queries vary (eg: returns, replacements, refunds, delivery status), and require our Agents to operate quickly, navigating calmly through multiple systems whilst remaining calm, showing empathy and exceptional listening skills to repeatedly deliver confident and suitable solutions at the first time of contact.

Adapt & Grow! Our customers are constantly expanding, and we need you to thrive within an ever-changing market so that we can continually maintain and deliver great customer satisfaction. Being flexible and embracing learning new technologies and strengthening skills.

If you love technology, enjoy supporting customers and thrive in the challenge of resolving mild to complex problems; we may be the next adventure for you?

What We Will Do?

Training- Upon joining Wayfair you will have a 3-week training program to help set you up for success. Focusing initially on Chat, SMS and Email tools, as well as how to smoothly navigate our systems; but your training will not stop there, our Service Managers will support your ongoing personal development through continuous coaching and mentoring helping you unlock your potential.

How to be successful?

As an entry level position, we will provide you with all the tools and support to be successful within Wayfair and your career ambitions; but your drive, motivation and open mind to continuously learn and absorb new skills, technologies, and change will be critical.

As well as:

B2 level German language & fluency in the English Language (both written and spoken).
Being a great listener, with strong communication and a resilient mindset.
Ability to work on your own, with the support of a virtual team.
Enjoying, problem solving and a passion for helping people.
A strong and constant home internet connection.

In return you will receive:

Full work from home contract + IT equipment
Competitive salary + monthly bonus scheme + monthly home office contribution
Golden Package Private Healthcare + Multisport Card + Pension
Comprehensive Training: Including 3 week onboarding + Ongoing personal development plans + access to our Interactive learning platform
Learning and Development – get over 50% (up to 23000 PLN / year) of your learning costs reimbursed.

If you are excited to kick start your Wayfair career by joining our fun and dynamic European Digital Customer Service Team, we can’t wait to hear from you. Reach out today to our Recruiters Clare & Nadine.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected]

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.