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Customer Success Manager, Enterprise (DACH)

Remote from
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
29 Jun 2023
Industry
Information Technology & Services
About company

About GitLab

Iterate faster, innovate together: Our DevOps platform is a single app for unparalleled development velocity.

Actively Hiring

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

The CSM reports to the Manager/Senior Manager, CSM.

  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
  • Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence
  • Assist in workshops to help customers leverage the full value of GitLab solution
  • Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives
  • Translate customer product usage data into actionable advice for customers
  • Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objectives
  • Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, DevSecOps

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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FAQ

What position is GitLab hiring for?

GitLab is hiring a remote Customer Success Manager, Enterprise (DACH) from

What type of employment does GitLab offer?

This is a Full Time role.