Sr. Technical Writer

Work from
Type
Full Time
Opening date
Closing date
3 Feb 2022
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336

Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time, and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Platform (CDP) enables you to connect your data so you can connect with your customers.

Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world’s most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.

About Technical Writing at Tealium

At Tealium, the Technical Writers form a small remote team that works daily with Product Management and Product Design to write about new features and enhancements. The Technical Writer is a versatile role that writes user guides, developer guides, API references, and UX copy.

The Technical Writer often serves as a hub of collaboration between the Support, Product, and Engineering teams to synthesize various sources of information into cohesive documentation for the customer.

The writing team has an established writing style guide, formatting guide, and a growing UX writing practice.

The team organizes, creates, and edits content on the following sites: https://community.tealiumiq.com, https://docs.tealium.com

What you’ll do:

Day-to-Day Activities:

  • – Read product requirements
  • – Research industry concepts
  • -Read existing documentation
  • -Ask questions
  • -Interview subject matter experts
  • -Create new documentation
  • -Review drafts of documentation
  • -Ask more questions
  • -Evaluate terminology
  • -Rewrite existing documentation for clarity
  • -Attend design review meetings
  • -Keep asking questions
  • -Empathize with the customer
  • -Use the product in a sandbox account
  • -Verify that it does what you say it will do

Core Principles:

  • Be Productive – Have a plan, be proactive, and manage your own time.
  • Be Inquisitive – Collaborate with internal teams to understand our products, services and features in  order to educate customers on their use. Ask questions until you understand it better than most others.
  • Be Passionate – Proofread your writing until it sounds just right and celebrate the win. Every word counts!
  • Be Professional – Don’t take things personally, don’t make assumptions, and do your best.
  • Be Detail-Oriented – Adhere to guidelines for style and formatting, notice and fix mistakes, and refine your process.

What we’re looking for:

Core Qualifications:

  • – You have 1-5 years of experience writing documentation for complex software applications.
  • – You have a proven history of well-organized work that communicates technical concepts clearly and concisely.
  • – You have a proactive and solution-oriented mindset towards solving problems and delivering results.
  • – You have the ability to write sample code in at least one of the following programming languages: JavaScript, Swift, or Java.
  • – You are conversant with web technologies (HTTP, HTML, Cookies, JSON, REST APIs, Webhooks, Chrome Dev Tools, etc.).
  • – You are able to provide samples of your writing.

Preferred Qualifications:

  • – You have a degree in Computer Science, Technical Writing, or a related field.
  • – You have experience with a static site generator such as Hugo, GatsbyJS, or Jekyll.
  • – You have experience writing for a SaaS product.

WHY YOU WANT TO WORK HERE:

The highly relevant and differentiated positioning of Tealium and our Customer Data Platform (CDP) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.

Our corporate HQ is located in sunny San Diego, just minutes from the beach and surrounded by beautiful hiking trails and the renowned Torrey Pines golf course. Our location is just one of the many perks we enjoy; At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, 401(K) match, and employee Stock Options – just to name a few. If you are interested in being a part of Team Teal, we’d love to hear from you!

TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

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