Product Support Analyst

Time zone
Full Time
Opening date
Closing date
3 Nov 2021

SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. We have clients around the globe, including major sports leagues and teams, and entertainment venues to support.

With great software comes great responsibility (and great opportunity!). We’re looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients with guidance from our Support Manager who you’ll report to. If you love learning new technology inside and out, enjoy collaborating with our teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we’d love to hear from you.

What you’ll do

  • Assist clients with incoming software application support requests through phone calls, chats, and emails
  • Go above and beyond to provide support for all SeatGeek Enterprise clients
  • Oversee ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with other teams
  • Test software application issues and bugs in a test environment and work with the development team for a resolution

Who you are

  • A problem solver with 2+ years of experience working in a technical support capacity for a SaaS company or a call-center
  • Interested in technology, software, and start-ups
  • A positive communicator even on the most challenging calls
  • A proactive, detail-oriented, motivated self starter
  • A fan of live events, and plus if you have experience working in the ticketing space
  • Passionate about all things related to customer happiness
  • Hard worker who is very keen to learn and get stuck in, but also driven towards caring for the client no matter what is asked

Additionally, not required but a plus:

  • Able to work differential shifts and/or hours to ensure coverage for matches & events
  • Experience in ticketing industry
  • Open to traveling when deemed necessary and safe
  • Fluent in Italian


  • Equity stake in a well-funded growth stage company
  • A hybrid in-office approach, allowing you to work remotely a couple of days a week
  • A WFH stipend to support your home office setup
  • The ability to work from anywhere up to four weeks per year with SeatGeek on Tour
  • Benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace and
  • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • £50 monthly stipend for mobile
  • Pension
  • Life Insurance
  • Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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