Customer Business Development Representative

Remote from
Job function
Customer Success Sales
Job type
Full Time,
Job posted
Apply before
10 Jun 2023
Information Technology & Services

About SugarCRM

SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work.

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.
If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
SugarCRM is looking for a talented, energetic, and driven individual to join our team as a Customer Business Development Representative. Supporting the EMEA sales team, you are responsible for reaching out to current clients and sparking interest in additional solutions offered by SugarCRM.
It is critical that the person in this role be a self-starter, strategic, and willing to go above and beyond for client satisfaction. Building rapport with contacts through phone calls and emails – including C-Suite level – comes naturally to you.  You will work closely with customer success managers on identifying growth opportunities within the existing client base. This involves gathering key information to update the CRM system and assigning the next steps for sales or marketing nurture paths.


  • Outreach to customer accounts using a mix of telephone calls, email, social selling, and other communication mediums.
  • Create a fantastic customer experience with a friendly attitude, compelling messaging, and consistent follow-up.
  • Schedule appointments and demos for upsell and cross-sell opportunities into the existing customer base
  • Educate and develop leads to turn them into qualified opportunities.
  • Research accounts to understand potential needs, enable effective follow-up, and generate interest.
  • Successfully manage and overcome objections.
  • Build relationships and effectively communicate with members of the CSM and management.
  • Stay current on the SugarCRM products and solutions.
  • Actively look for opportunities to improve and optimize lead management.
  • Record information and maintain detailed and accurate records in the CRM system.


  • Fluency in German and English
  • At least one year of experience in outbound selling/demand generation
  • A proven track record of delivering sales results and exceeding goals
  • Experience with value-based selling is highly preferred
  • Strong written and verbal communication skills
  • Professional, determined, and results-oriented
  • Strong organizational skills and comfortable with meeting deadlines
  • Positive attitude, team oriented, and a self-starter
  • Ability to accurately determine lead qualifications based upon established criteria
  • Comfortable learning key software applications

To stand out from the crowd:

  • Fluency in Spanish and/or Italian would give you an added advantage
  • Experience of using sales cadence tools such as Salesloft, Outreach etc.
  • Experience of web chat tools
  • Ability to work regularly in our Munich office
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
– Health &Wellness Reimbursement Program
– Educational Resources – Career & Personal Development Program
– Travel discounts
– Bike leasing program option
-We are a merit-based company with many opportunities to learn, excel and grow your career!

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job


What position is SugarCRM hiring for?

SugarCRM is hiring a remote Customer Business Development Representative from

What type of employment does SugarCRM offer?

This is a Full Time role.