Imagine a place
We’re a group of Customer Experience superheroes and we are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic! You will need to have epic levels of empathy and unwavering patience as they offer direct support to our amazing community. This includes helping our users take on villainous version issues, overcome overlay obstacles, smash settings problems, and much more.
Reporting to our Associate Manager of CX, you’ll be on the frontlines of supporting our communities, listening to their feedback, and sharing these insights with other stakeholders to help make the Discord experience the best that it can possibly be! If you’re looking for an amazing support team, join us!
The US base salary range for this full-time position is $68,000 to $73,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!
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Discord is hiring a remote Customer Experience Associate – Korean from USA
This is a Full Time role.