The Technical Support Analyst will be responsible for providing excellent customer service, problem diagnosis and creative resolution for issues related to Nuance products and their supporting technologies/infrastructure. Maintain detailed documentation and actively contribute to ongoing process improvement efforts. This position has daily contact with customers, management, peers, and/or internal/external customer base.
Bachelor’s degree from a 4-year college in required area of expertise or equivalent experience
Must be willing and able to obtain and maintain appropriate VA, DoD, or other U.S. Government-related security clearance credentials to access client networks/systems and protected data such as PHI/PII. Must also be willing to participate in limited but scheduled business travel to authorized federal government facilities when required to supply appropriate identification materials and to procure credentials and/or hardware and network access cards
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
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Position: Technical Support Analyst.