Customer Experience Specialist

Time zone
Type
Full Time
Opening date
Closing date
24 Oct 2021
Views
158

Sundae’s mission is to help homeowners get the best outcome when it’s time to sell a house that needs some love. For too long, the process for selling outdated and damaged houses has been terrible for sellers. Local property investors capitalize on homeowner distress to purchase houses cheap and resell them for huge profits.

Sundae is putting more of those profits back in the hands of the homeowner. We’ve developed a model to predict when sellers will need our help, a best-in-class sales and marketing team to reach them, and a trusted brand that allows us to grow even faster through word of mouth and referrals. With scale and efficiency, we’re able to deliver the most competitive price to sellers so that Sundae can become the largest buyer of homes that need love in the United States.

We are a Tier 1 Venture Capital backed company with product-market fit, scaling revenue, and a massive addressable market opportunity. Our team is composed of seasoned leaders from real estate and marketplace businesses and with significant high-growth company experience (Airbnb, Dropbox, Chime, LendingHome).

Joining Sundae means being part of the team that’s bringing compassion and transparency to the business of helping homeowners sell in their time of need. If you’re driven by making a positive impact in people’s lives and want to support our mission, we’d love to hear from you.

About the Job

Sundae is building it’s Customer Solutions team to engage with prospective home sellers. This is an opportunity to develop personally and professionally while working with a fast-paced team that values candor, authenticity, production, and creativity.

As a Inbound/Outbound Customer Experience Specialist, you are a customer’s first point of contact to evaluate their needs and assess whether or not Sundae is a good fit for their situation. If we are positioned to help, you’ll schedule an appointment for a local Market Expert to visit the seller and their property in person. You will propel Sundae forward with effective inbound and outbound phone and text outreach. Strong producers and leaders in this role have tremendous opportunity for growth into management or other teams within the organization as we scale.

Responsibilities

  • Set appointments for our Market Expert (Field Agent) team to meet our customers and assess their property.
  • Field inbound calls from customers calling our 1-800 number
  • Manage your sales pipeline through outbound call/text efforts (~50 dials + texts/day)
  • Collaborate closely with other Inbound/Outbound Customer Experience Specialist and cross-functional teammates
  • Know how to interpret and speak to your performance using statistics, reports, dashboards, etc.
  • Manage a comprehensive lifecycle pipeline ranging from customers performing initial research to sellers who have been presented an offer in writing
  • Work directly with management to package learnings from customer interaction into actionable feature expansion and new product development

About you

  • **Real Estate license required for the role**
  • High motor and able to keep pace with an A+ sales team
  • Excellent written and verbal communication
  • Always hungry to take on more leads and help more families
  • Meticulous sales pipeline management and attention to detail
  • Have a competitive edge to be the best, while still being a good teammate
  • Ability to communicate complex topics in simple succinct terms
  • Impeccable organization, effective time management, and task prioritization
  • Data-driven (borderline obsessed)
  • Empathic, active listening
  • 3+ years of demonstrated success in a quota-carrying sales roles
  • Highly computer literate, mastery of Google Suite products
  • Experience using Salesforce.com (preferred)
  • Professional experience or interest in real estate or financial services (preferred)

Why Sundae?

  • Opportunity to revolutionize the real-estate industry with a mission to help those in need
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Work with a team of fun and motivated individuals in a highly collaborative culture

Compensation & Benefits 

  • Competitive cash salary
  • Stock option package
  • Extremely competitive health benefits – 100% medical, dental, vision coverage
  • Retirement benefits including pre- and post- tax options
  • Unlimited PTO
  • Work Remotely with home office allowance and cell and internet stipend

We here at Sundae strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sundae is an Equal Opportunity Employer.

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