Operations Manager

Time zone
Full Time
Opening date
Closing date
25 Oct 2021

As the Operations Manager for Kaplan’s Career Core solution, you will work with a dynamic, cross-organizational team to deliver a new offering to North America based-institutions to help their students examine, explore, and apply information related to their career development. You will be part of an agile team bringing this new solution to market working with delivery groups across Kaplan, internal stakeholders and external clients. In this role, you will lead the team of Career Core coaches. You will help hire, onboard, and manage coaches, including facilitating key communications and fostering long term relationships with those coaches.

Key Responsibilities:

1.) Operations Support

  • Partner with Career Core leadership to execute against vision and goals
  • Build and foster strong relationships with internal stakeholders
  • Collaborate with Kaplan’s HR and legal team on key elements around coach hiring, onboarding, and management
  • Schedule and facilitate feedback loop for live sessions
  • Identify, recommend and implement new processes to improve operations

2.) Solution Management

  • Work in close partnership with cross-functional teams, including product development, analytics, coach management, and client relationship management to deliver on targets
  • Lead discussions with clients and solution team related to operational metrics needed for solution

3.) Student Experience

  • Develop, deliver, and monitor key performance indicators and metrics to measure student engagement and experience
  • Share regular student and performance insights with Solution Leadership

Attributes and Abilities

  • Passionate about preparing students for their complex work futures. We want someone who believes in the mission and purpose of this kind of solution to help students chart their paths forward.
  • Adaptability. We want someone who is confident, wide open to learning, always thinking about self-improvement, and curious. Someone who treats change and new situations as opportunities for growth.
  • Project and Program Management. We want someone who is comfortable using an agile approach to plan, organize, assess, and monitor the execution of projects and products.
  • Organized and driven. We want someone who is equally comfortable talking about high-level success metrics and digging into financial details. Someone who enjoys the details but also wants to understand and impact the big picture.
  • Change Agent. We want someone not content with the status quo. Someone who encourages others to seek opportunities for different and innovative solutions – and does so themselves as well.
  • Valuing Diversity. We want someone who appreciates and leverages the capabilities, insights, and ideas of all individuals. Someone who seeks out various perspectives and who can work effectively with individuals of diverse style, ability, and motivation.


  • 3+ years of experience in strategy, operations, or client success role
  • Excellent written and verbal communications skills, with experience adapting your communication style to different audiences
  • Analytical problem-solving skills with impeccable attention to detail
  • Client-centric thinker who utilizes customer insight and user data to drive improvements
  • Strong working knowledge of data analysis and performance metrics
  • Authorization to work in the United States



Remote/Nationwide, USA

Employee Type


Job Functional Area 

Student Experience

Business Unit

00072 Kaplan Test Prep

Kaplan is an Equal Opportunity Employer.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions.  Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors.  Additionally, certain positions are bonus or commission eligible.  Information regarding benefits can be found here.

Individuals hired for KNA positions that require in-person travel and/or interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law.  KNA complies with federal, state, and local laws with regard to accommodations related to this policy.

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community.  Kaplan strives to be a model employer for inclusiveness.  Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan’s employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students’ needs in today’s global market. Learn more about our culture.

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