Senior Software Engineer, Support

Full Time
Opening date
Closing date
30 Oct 2021

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Job Description

The Support Engineering/Issue Resolution squad at Etsy is looking for a Senior Software Engineer II to collaborate and lead in building excellent user experiences for buyers and sellers.

At Etsy, we are constantly looking for new ways to improve experiences between buyers and sellers. This becomes even more important when the unexpected occurs in the order process. Our mission on this squad is to make it easy to resolve older issues quickly while providing the best outcome possible when those issues arise.

On the Support Engineering squad, we believe that the work we do improves the lives of Etsy’s 81M+ buyers in a significant way. In the last 6 months, we have transformed how Etsy buyers report a problem with a transaction and receive a resolution for serious order issues. But our work is just beginning.

For the rest of the year, we’ll be focusing on improving the resolution experience for all buyers across Etsy, including a better system for buyers and sellers to self-resolve order issues. This position is an excellent opportunity to make a big impact on a new team at Etsy!

The technical staff at Etsy believe that code is craft, and that the work we do is part of a larger creative culture that includes the hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace.

We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, taking advantage of our pioneering continuous deployment system to ship code early and often, and keeping up a blameless culture based on trust and a commitment to learning.

This is a full-stack position and heavily uses PHP, MySQL, JavaScript (including React), and TypeScript. Previous experience in this stack is not required, but you’ll need to have attention to detail and be comfortable debugging distributed systems.

This role is (eventually) located in one of our Brooklyn or San Francisco offices, or remote within the US and Canada. We’re also open to remote hires within all U.S. states except Hawaii and Alaska.

About the Role

As a senior software engineer at Etsy, you will:

  • Regularly ship performant PHP, JavaScript, and TypeScript using our continuous delivery pipeline.
  • Demonstrate leadership on every project, whether as a tech-lead or a contributor.
  • Utilize Grafana, ELK, and our in-house analytics tools to capture information and gain insights to help the team iterate.
  • Mentor and coach other engineers on your team and across the company to help them succeed.
  • Participate in the blameless culture at Etsy that allows us to learn from our mistakes.
  • Collaborate with our multi-functional teams and business partners at Etsy, as well as product managers and designers within the team.


You will do well in this role if you:

  • Have five or more years of practical software development experience. Our hiring is language agnostic; PHP, Python, Go, Ruby, Java, C++, JavaScript (and more!) are all backgrounds we onboard people from.
  • Write understandable, testable code with an eye for maintainability and scalability. You also document your work clearly and concisely.
  • Have experience working within a large codebase and strive to create simplicity from complex systems. You generally leave things in nicer shape than you found them.
  • Love to experiment and use data to drive decision-making and problem-solving. Experience with A/B testing is a plus!
  • Are a strong communicator and are willing to take on a mentoring role with teammates and peers.
  • Are comfortable working as a unit on a multi-functional product team with Product Managers, Designers, Researchers, and Data Analysts.
  • Are invested in Etsy’s mission to Keep Commerce Human.

Additional Information

What’s Next

If you’re interested in joining the team at Etsy, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado’s Equal Pay for Equal Work Act.

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