Customer Success Specialist

Time zone
Anywhere 🌎
Full Time
Opening date
Closing date
4 Nov 2021

As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer’s needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office.

You work well under pressure and exhibit a high sense of urgency. You are a go-getter and a curious investigator who is not afraid of a challenge. You are ready to adapt to any situation and take complete ownership in finding the best solution. We are looking for top-notch customer service professionals who thrive in an environment of friendly competition, and are confident self-starters.

Sound like you? Keep reading for more detail.

Your Day-to-Day

  • Get connected with customers from the comfort of your home
  • Hours of the position: 10:00 am to 7:00 pm cst
  • High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
  • Communicate effectively over the phone, email, and text
  • Utilize CRM technology to log all customer interactions
  • Maintain detailed files for documentation
  • Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
  • Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
  • Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Your Qualifications

  • Previous experience in a customer service environment
  • Excellent communication (written & verbal) and time-management abilities
  • Highly driven and competitive in nature
  • Desire to work in a startup environment, with proactive mindset and minimal supervision
  • Experience with CRM software (e.g. Salesforce) major plus
  • Experience with a call center and/or general insurance knowledge a plus
  • Exceptional attention to detail
  • Well organized and strong work ethic
  • Outgoing, personable and fun
  • Proven track record of adaptability in a fast-paced environment

What We Offer

  • Very competitive compensation
  • Work-from-home opportunity
  • Significant growth and advancement opportunities
  • 401k and paid time-off
  • Medical, dental and vision coverage


Snapsheet is an equal opportunity employer.

Report · Embed ·

How to apply

ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.

Share this job

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

    The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
    All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

    Job Widget Code

    Place this code wherever you want the widget to appear on your page.

    <script src="//" async></script>

    Ask a Question

    Position: Customer Success Specialist.

    Login to Send Message