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About Mulesoft, a Salesforce Company
MuleSoft makes it easy to connect the world’s applications, data and devices. We provide a flexible, unified software platform that enables organizations to easily build application networks using APIs – the digital glue that allows applications to talk to each other and exchange data. MuleSoft is at the heart of the applications and services you use every day, like Netflix, Spotify and Salesforce, from Global 500 corporations to emerging companies in more than 60 countries
The Incident Management team at MuleSoft cares about the holistic health of the MuleSoft platform. We define operational success and best practices. We own the incident management process and we communicate and collaborate with our engineers and customers when we have service problems.
We’re looking for collaborative, diligent people with a passion for infrastructure. In this role, as an Incident Commander, you will work side by side with other MuleSoft engineers to solve technical and workflow challenges as we continue to scale our platform. Strong candidates will be comfortable with both the big picture and the minutiae, and bring both technical understanding and sound judgement to the role.
Who are you?
We’re looking for someone who’s interested in complex distributed systems- how they work, how they can work better, and how we even know if they’re working at all. Since the hard problems in computing are human problems, we’re also looking for someone who’s into improving inter-team collaboration, from a technical and personal point of view.
This is a good role for a generalist with one or more areas of focus or special interest. There are lots of career paths that might lead you here! You could come from a development or operations background, or technical program management. Perhaps even a technical writing background- or others we haven’t thought of.
What’s this job like?
On the job, you’ll be a trusted advisor on the reliability of MuleSoft production services. Each member of the team has their own particular strengths, and day-to-day contribution could consist of several of the following:
How do I know if I should apply?
If you are interested in or have experience with any of the following topics, you should apply!
For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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Position: Site Reliability, Mulesoft.