Symetra has an excellent opportunity to join our Strategy Office as a Customer Journey Manager!
About the role
The Customer Journey Manager will facilitate journey mapping workshops, customer validation of journey maps, and develop personas to anchor journey maps; apply customer insights and analytics to journey maps, so they are as detailed as they can be and suggest changes based on customer feedback; and lead efforts to understand what journeys our customers experience, what altitude should be mapped and what journeys matter most.
What you will do
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home.
Who you are
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
We empower inclusion
At Symetra, we embrace and celebrate diverse experiences, identities and perspectives, because lifting each other up fuels thought and creates a stronger, more innovative company. Learn more here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit www.symetra.com/careers.
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Position: Customer Journey Manager.