The Customer Support Specialist is a member of the Hospitality Team and is responsible for managing the Tock customer experience after implementation. This position provides customer-specific guidance and training for Tock customers on how to successfully use the platform for their business. The Hospitality Manager will build and manage relationships through direct interaction with customers via emails, calls, messages, and virtual training sessions. Through ongoing training, Managers develop expertise in Tock’s services, processes, and policies.
The successful candidate is an individual that demonstrates excellent communications skills, thrives in a fast- paced environment, and enjoys thinking outside the box. Each Manager is responsible for proactively developing solutions for customers and identifying trends in overall service delivery to produce the best possible customer experience.
Significant growth opportunity includes:
All Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.
WHAT WE’RE LOOKING FOR
WHAT YOU’LL DO
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the wya restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,300 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about.
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Position: Customer Support Specialist, Tock.