Worker Success Specialist

Remote from
Anywhere 🌎
Job function
Technical Support
Job type
Full Time,
Job posted
Apply before
24 Sep 2023
Industry
Internet

About WorkWhile

The best work for the best hourly workers. On a mission to help workers earn a better living and live better lives.

Actively Hiring
1.0 Rated
WorkWhile is a worker-first labor platform that connects the best hourly workers with shifts that fit their skills, schedule, and location. We’re looking for an experienced support specialist to help our workers achieve their goals on our platform. As a Worker Success Specialist, you’ll be responsible for managing incoming support requests and designing outreach to help workers.

About the job

  • Provide best-in-class support to workers on the WorkWhile platform
  • Manage support tickets and troubleshoot technical issues
  • Document and communicate feedback to the rest of the team about the worker experience to help inform improvements to product and processes
  • Communicate new opportunities to workers
  • Work in tandem with Operations to achieve business objectives

About you

  • Passionate about helping hourly workers earn a better living
  • 2-3 years of experience in customer support or service for a technology company
  • An extroverted people person who loves helping folks achieve their goals
  • Comfortable with support ticketing systems and technology in general
  • Excellent verbal and written communication skills. Fluent in emoji
  • College degree a plus
WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Technical Support

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is WorkWhile hiring for?

WorkWhile is hiring a remote Worker Success Specialist from Anywhere 🌎

What type of employment does WorkWhile offer?

This is a Full Time role.