The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet — via our Global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.
Hologram is looking for a Customer Support Specialist to provide World Class customer support, understand customers’ needs, and ensure that Hologram can holistically resolve customer issues in a prompt manner.
About This Role
More than just another app, Hologram delivers the internet to physical devices on the move all over the world. As a Customer Support Specialist, you will be the first point of contact in Zendesk, answering tickets for our customers that are reaching out for a variety of support issues that can range from billing to technical support. Think of yourself as a key operator role to answer questions promptly, help route tickets properly, and escalate issues to Solutions Engineers as needed. You will keep the wheels running and help us continue to level up our Customer Support. As the Support team scales, expect to take on more channels such as chat or phone support.
What you’ll do:
Helpful skills and experience:
How we work at Hologram
Hologram is a fun, fast-paced, and remote-first team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
As part of our team, you’ll receive:
We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
Together we’re building something great: a way to help everyone – and everything – stay online and connected.
What to expect in the interview process:
Ready to apply?
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected]
Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
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Position: Customer Support Specialist.