About Alpine Home Air
First company to sell HVAC Equipment online
Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.
In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. During the day, you will help customers with tracking their shipments, paying for orders, changing their orders, creating a new project in our system, getting new equipment if it’s damaged or lost, help with replacement parts, assisting with delivery issues, etc. To do the job well takes a combination of skills, particularly listening and understanding what customers need and then creating solutions for them, all while entering information into our system with accuracy so that everyone is informed of the status of the customer’s issue. Some customers can be upset at first if something goes wrong on their orders. The ability to maintain professionalism while being genuinely helpful and not taking customer interactions personally is needed. Being emotionally resilient and learning how to take a problem and turn into a solution that makes things even better for the customer is an art and science.
This is a fully remote position. It is not a flex-time position – it is consistent dedicated work during scheduled hours.
A great candidate for this position:
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
If this sounds like you, follow the link below to apply.
Please let Alpine Home Air know you found this position on Jobicy.
Similar remote jobs in Customer Success
The role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients.
Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way.
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.
WorkWhile is looking for an Account Manager. This position is responsible for assisting the senior Account Manager in managing and growing our ever-expanding portfolio of employer accounts. In this role, you should be well-organized and adaptable. Attention to detail and communication skills are both essential.
Guidehouse Digital is seeking a Partner Success Analyst to join our Partner Services team. The Partner Services team is responsible for the ensuring that all Grant Solutions Partners can successfully manage their grants business using our system and service offerings.
WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further You’ll need to be located in the US / Canada because business hours will be PST/PDT (US/Canada Pacific) time!
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time.
WorkWhile is a worker-first labor platform that connects the best hourly workers with shifts that fit their skills, schedule, and location. We’re looking for an experienced support specialist to help our workers achieve their goals on our platform.
The Senior Manager, Customer Support play an imperative role in supporting and advocating for our passionate and growing communities domestically and internationally. You will manage the Affiliate Customer Support Team and lead new initiatives including digital launches, and special situation affiliate projects.
Pearson Workforce Skills helps the world recognize lifelong achievement with the most popular platforms for verifying, sharing and managing digital badges and credentials. Our enterprise-class platforms allow organizations to officially verify skills and competencies; distribute portable and secure digital credentials and verified skills; and gain actionable data and insights.
LeadIQ is a fast-growing Series B funded technology company headquartered in the Bay Area and Singapore, that provides innovative lead generation and sales prospecting solutions. Our cutting-edge platform empowers sales teams to streamline their workflow, accelerate lead generation, and drive revenue growth.
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation Support! Do you have Moderation background?
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services.
Alpine Home Air is hiring a remote Customer Service Representative from USA
This is a Full Time role.
