Client Support Representative

Type
Full Time
Opening date
Closing date
18 Nov 2021
Views
150

Join our Client Support Team, and make a difference for students and teachers across New South Wales, Queensland, and Victoria!

At Edrolo, our mission is to improve education. We’re an Australian, venture-backed ed-tech startup with global ambitions. Our in-house content production, tech, sales, and support functions are united in supporting secondary students and teachers across New South Wales, Queensland, and Victoria to achieve outstanding learning outcomes with our innovative online education resources.

Our products are used in over 1,000 schools across New South Wales, Queensland, and Victoria, and we’re committed to ensuring that teachers and students can access quality teaching and learning resources and support as they head into a new school year.

We’re looking for some wonderful new team members to join our Client Support Team in providing assistance to students and teachers across Australia during our busiest time of year.

What the role involves:

As a Client Support Representative, you’ll be responsible for delivering high quality client and technical support to teachers and students in their use of our products. This involves using our systems to receive requests for help via email and phone, and diagnosing and resolving user requests and queries.

We have lots of experience in providing a fun, supportive, and comprehensive onboarding experience from afar, and we will be running both our hiring and onboarding processes remotely. We have a great team, and access to the support and assistance of your colleagues is only a video call away!

What we’re looking for:

  • Excellent written and verbal communication skills
  • Customer service experience
  • Strong computer skills
  • Attention to detail
  • A growth mindset
  • The ability to work well both independently and as part of a team
  • Alignment with our mission to improve education

We’d also particularly love to hear from anyone with Excel/Google Sheets experience, and experience in invoicing or fulfilment.

You will also need:

  • A reliable, high-speed home internet connection
  • At least 20 hours a week availability (Monday to Friday) from October through April

As this position is remote, please let us know whether you have access to a computer and peripherals in your application.

Report · Embed ·

How to apply

ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.


Share this job

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=8161" async></script>

Ask a Question

Position: Client Support Representative.


Login to Send Message