Phone Coordinator

Time zone
Full Time
Opening date
Closing date
20 Nov 2021

Cerebral is a one-stop shop for high-quality mental health care.

Since launching in January 2020, we have gone from 5 people in an off brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma.

We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion raised. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burnch, WestCap, and Oak HC/FT.

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role:

We are looking for a Phone Coordinator to help make sure our clients are always receiving the highest quality care and support via phone call.

Responsibilities will include:

  • Answering inbound calls from clients regarding prescription orders, questions about Cerebral, and cancellation requests
  • Working through solutions to effectively answer client questions, provide guidance, troubleshoot and resolve issues, and route feedback
  • Conducting outbound calls to clients regarding cancellation requests and assisting with client retention by providing high-quality support.

They will report to the Coordination Team Manager. They will be measured by quality of responses and volume of calls.


  • You are a strong verbal and written communicator
  • You can handle high inbound call volumes
  • You enjoy supporting clients through outbound phone calls
  • You are highly organized and detail-oriented
  • You know how to multitask, and thrive in a fast-paced work environment
  • You love working hard, and enjoy having a multi-dimensional role
  • You are proficient using a computer and have the ability to learn how to use new computer programs quickly

Bonus Points:

  • You have background in Customer Service or Call Centers
  • You love for a fast paced and ever changing environment
  • You are passionate about our mission to improving the access to high quality mental health care
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