The Head of Operations will play a pivotal role in UpCounsel’s growth, overseeing and implementing the organization’s existing processes and developing new systems to enable the organization to efficiently keep up with our growth. The Head of Operations must be able to think on their feet and problem-solve constantly at a remarkably high level.
Our unique business model includes multiple revenue streams, marketing approaches, and product offerings driven by small global sales, success, and product teams that are built for high performance and efficiency.
We are a team of 20 that delivers the results of a team twice that size, so we need to ensure that we have a very strong foundation of operational excellence to continue to raise the bar.
This role requires a true jack-of-all-trades in operations, an individual that thrives in executing across a wide-range of disciplines including business operations, finance, revenue operations, system-building, business intelligence, and admin/HR. The Head of Operations must be hyper-organized, a quick learner, an excellent prioritizer, and thorough in their approach. The ideal candidate has experience managing operations within a distributed team, and understands how to create lift across an organization by doing the heavy operational work for team members – no matter their department.
Head of Operations Responsibilities
Business Operations – Function as the key operational leader in the organization
Finance – Grab hold of finance operations and enhance structure
Revenue Operations – Partner with sales team to solidify air-tight processes around billing, account management, and fulfillment
Admin & HR – Serve as key administrative stakeholder
Process Development – Bring a systematic approach to process management
What We’re Looking For
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Position: Head of Operations.