Salesfloor is an award-winning virtual selling platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver personalized and convenient experiences for customers on any channel through live chat, video calling, e-mail, SMS and more.
Today, 45,000 product experts from stores around the world have driven more than $2 billion in sales (USD) using Salesfloor. Salesfloor is redefining the role of today’s associate to drive sales and differentiate the customer experience.
Founded in 2013 in Montreal, Canada, Salesfloor is a profitable company, on a mission to unlock the power of today’s omnichannel sales associate by connecting them with shoppers online and in-store. Our team of “Salesfloorians” believe that associates are product experts, trusted advisors and social influencers for customers in their local communities. In today’s omnichannel world, retail chains have a unique opportunity to leverage their biggest competitive asset: their people.
We are looking for a full-time permanent Technical Support Advisor to own the Salesfloor experience. This is fast-paced role responsible for assisting clients throughout different regions providing the highest level of customer service, resolving support inquiries, and troubleshooting technical issues. Deeply curious and committed to understanding the needs of our clients and prospects.
This position will include day-to-day management of customer’s proactive and reactive cases, monthly/weekly reporting, and direct support of client technical requests. Other tasks will include reviewing customers’ portfolio needs, identifying actionable issues, customer training and orientation meetings, and making a recommendation on improving a variety of key customer experience metrics.
Although we work hard when we need to, we also believe that a good life balance overall produces better results at work, so we offer:
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Position: Technical Support Advisor.