The Problem: The entire education landscape is undergoing tremendous change. Tuition costs have skyrocketed, course offerings have grown and increasingly gone digital, and the gap between the skills required to land a job and skills provided by college courses is widening. For students, navigating the path of choosing colleges, scholarships, courses, supplemental learning aids, internships, and ultimately a career, is nothing short of daunting.
The Opportunity: Assist a team of customer experience specialist who deliver best in class customer support to Chegg students.
The Organization: The Student Advocacy Team (Customer Experience) is responsible for ensuring that Chegg students are provided the best service experience. We aim for transparency, simplicity, and convenience – providing help when and where needed.
The Role: Your mission will be to foster the Chegg vision while contributing to a team of advocates dedicated to helping students succeed. You will be responsible for effectively diagnosing students’ needs by phone, chat, or email. You will deliver a support experience that delights students and meets our mission of providing best in class service to our students.
We strive to highlight the voice of the student to Chegg leadership, product teams and business leaders to inform product and business decisions that simultaneously improve the student experience and support business objectives.
Responsibilities and Requirements:
Required Qualifications and Skills:
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.
Place this code wherever you want the widget to appear on your page.
<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=8385" async></script>
Position: Customer Experience Specialist.